Stop Microsoft Office Constantly Reinstalling
QUESTION Microsoft Office Home and Student keeps trying to reinstall itself on my partner's Microsoft Windows Vista laptop. If she cancels the installation, nothing works correctly and she has to wait until it configures and installs itself again before being able to use it. How can we fix this? James Witt
HELPROOM ANSWER Back up anything of importance, pop in your Windows installation disc and reboot the laptop. The laptop will try to boot from disc, and an 'Install Windows' screen should appear. Click 'Install now'.
Follow the installation wizard until you get to the 'Where do you want to install Windows?' screen. Click 'Drive options (advanced)', then choose Format and click Ok. This will wipe your hard drive and remove corrupt installation files. Following this process, you can install Vista as normal.
If you're worried about having backed up everything of importance, you can choose to 'Repair Windows' from the 'Install Windows' screen rather than reinstall it. This will prompt Vista's diagnostics program to detect any problems you might be facing.
If it finds none, restore your computer to an earlier time using System Restore (you can find a walkthrough for using System Restore on our DVD under Troubleshooter).
QUESTION Microsoft Office Home and Student keeps trying to reinstall itself on my partner's Microsoft Windows Vista laptop. If she cancels the installation, nothing works correctly and she has to wait until it configures and installs itself again before being able to use it. How can we fix this? James Witt
HELPROOM ANSWER Back up anything of importance, pop in your Windows installation disc and reboot the laptop. The laptop will try to boot from disc, and an 'Install Windows' screen should appear. Click 'Install now'.
Follow the installation wizard until you get to the 'Where do you want to install Windows?' screen. Click 'Drive options (advanced)', then choose Format and click Ok. This will wipe your hard drive and remove corrupt installation files. Following this process, you can install Vista as normal.
If you're worried about having backed up everything of importance, you can choose to 'Repair Windows' from the 'Install Windows' screen rather than reinstall it. This will prompt Vista's diagnostics program to detect any problems you might be facing.
If it finds none, restore your computer to an earlier time using System Restore (you can find a walkthrough for using System Restore on our DVD under Troubleshooter).
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